{"id":309,"date":"2021-01-10T21:56:55","date_gmt":"2021-01-11T05:56:55","guid":{"rendered":"https:\/\/the3secretskillsoftopperformers.com\/?page_id=309"},"modified":"2021-03-20T10:17:21","modified_gmt":"2021-03-20T17:17:21","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/the3secretskillsoftopperformers.com\/index.php\/terms-conditions\/","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.9.2&#8243; background_color=&#8221;#FFFFFF&#8221; background_enable_image=&#8221;off&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.2&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;|||0px|false|false&#8221; custom_padding=&#8221;|12px||12px|false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#000000&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><script>\n      window.adaComplyPubKey = \"617b17ff-4d60-4ec9-ac3e-c3ffe1808b34\";\n      !(function(e, s, t) {\n  ((((t = e.createElement(s)).async = !0))),\n    (t.src = \"https:\/\/app.adacomply.io\/embed\/init.js\"),\n    (e = e.getElementsByTagName(s)[0]).parentNode.insertBefore(t, e);\n        })(document, \"script\");<\/script><\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 18pt;\"><strong>TERMS &amp; CONDITIONS <\/strong><\/span><\/h1>\n<h2 class=\"title m-b-md\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt; color: #000000;\">We want everyone who visits the The 3 Secret Skills of Top Performers website to feel welcome and find the experience rewarding, going above and beyond the The Public Sector Bodies Accessibility Regulations 2018.<\/span><\/h2>\n<h3><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt; color: #000000;\">What Are We Doing?<\/span><\/h3>\n<h3><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt; color: #000000;\">To help us make the The 3 Secret Skills of Top Performers website a positive place for everyone, we&#8217;ve been using the\u00a0<a style=\"color: #000000;\" href=\"http:\/\/www.w3.org\/TR\/WCAG\/\" target=\"_blank\" rel=\"noopener\">Web Content Accessibility Guidelines (WCAG) 2.1<\/a>. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone. <\/span><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt; color: #000000;\">The guidelines have three levels of accessibility (A, AA and AAA). We\u2019ve chosen Level\u00a0<b>A<\/b> Compliance For this website.\u00a0<\/span><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt; color: #000000;\">We&#8217;re Working Hard To Achieve Our Goal Of Level A Accessibility, But We Realize There Are Some Areas That Still Need Improving. The Following Information Explains What We&#8217;re Doing To Make That Happen.<\/span><\/h3>\n<ul>\n<li>\n<h3><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt; color: #000000;\"><b>1.2.3<\/b> Have you provided an audio description or media alternative for video content?<br \/><\/span><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt; color: #000000;\">Audio comes with the video<\/span><\/h3>\n<\/li>\n<\/ul>\n<h3><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt; color: #000000;\">Let Us Know What You Think <\/span><\/h3>\n<h3><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt; color: #000000;\">If you enjoyed using the The 3 Secret Skills of Top Performers website, or if you had trouble with any part of it, please get in touch. We&#8217;d like to hear from you in any of the following ways:<\/span><\/h3>\n<h3><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt; color: #000000;\">\u00a0 \u00a0 \u00a0Email us at <span style=\"color: #0c71c3;\"><b><a style=\"color: #0c71c3;\" href=\"mailto:support@The3SecretSkillsofTopPerformers.com\">support@The3SecretSkillsofTopPerformers.com<\/a><\/b><\/span><\/span><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt; color: #000000;\"><br \/><\/span><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt; color: #000000;\">\u00a0 \u00a0 \u00a0Call us on <b>1-(858) 886-9820 <\/b><\/span><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt; color: #000000;\"><b><br \/><\/b><\/span><span style=\"font-family: helvetica, arial, sans-serif; font-size: 12pt; color: #000000;\">\u00a0 \u00a0 \u00a0Get in touch at <span style=\"color: #0c71c3;\"><b><a style=\"color: #0c71c3;\" href=\"https:\/\/the3secretskillsoftopperfomers.com\/Contact-or-Comment\">https:\/\/The3SecretSkillsofTopPerfomers.com\/Contact-or-Comment<\/a><\/b><\/span><\/span><\/h3>\n<h2><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Limitation of liability<\/span><\/h2>\n<h3><span style=\"color: #000000; font-size: 14pt;\"><span style=\"font-family: helvetica, arial, sans-serif;\">Under any circumstance will we or any of our joint venture providers or affiliates be liable for any special or consequential damages that result from the content or inappropriate use of materials on this website, or any products or services. For any event, the total liability to you by us or any of our partners or affiliates for damages, losses, and causes of action shall not exceed the amount paid by you to us, if any, for accessing the site.<\/span><\/span><\/h3>\n<h2><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Product listings<\/span><\/h2>\n<h3><span style=\"color: #000000; font-size: 14pt;\"><span style=\"font-family: helvetica, arial, sans-serif;\">All our products and services are clearly marked in the shopping cart.<\/span><\/span><\/h3>\n<h3><span style=\"color: #000000; font-size: 14pt;\"><span style=\"font-family: helvetica, arial, sans-serif;\">We strive for accuracy in all item descriptions, photographs, samples, detailed specifications, pricing, links, and any other product-related information contained or referenced on our website. Due to human error and other factors, we cannot guarantee that all item descriptions, photographs, references, detailed specifications, pricing, links, and any other product-related information listed is entirely accurate, complete, or current, nor can we assume responsibility for these errors.<\/span><\/span><\/h3>\n<h3><span style=\"color: #000000; font-size: 14pt;\"><span style=\"font-family: helvetica, arial, sans-serif;\">In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical, or other error, we reserve the right to refuse and\/or cancel any order for said product and immediately amend, correct and\/or remove the inaccurate information. Additionally, all hyperlinks to other websites we provide as resources to customers looking for additional information and\/or professional opinion we do not assume responsibility for the claims and\/or representations made on these or any other websites.<\/span><\/span><\/h3>\n<h2><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Links<\/span><\/h2>\n<h3><span style=\"color: #000000; font-size: 14pt;\"><span style=\"font-family: helvetica, arial, sans-serif;\">These Terms and Conditions apply only to this website, and not to the sites of any other companies or organizations, including those to which this website may link. We are not responsible for the availability of any other site to which this website links. We do not endorse or take responsibility for the contents, advertising, products, or other materials made available through any other website. Under no circumstances will we be held responsible or liable, directly, or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, goods, or services available on any other site. You should direct any concerns to that website administrator or webmaster.<\/span><\/span><\/h3>\n<h2><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Restricted limited use and confidentiality terms<\/span><\/h2>\n<h3><span style=\"color: #000000; font-size: 14pt;\"><span style=\"font-family: helvetica, arial, sans-serif;\">Customer represents and warrants that he or she is at least 18 years old. If not, then only a legal guardian such as a parent may invest in any offered product(s) or services and assume all responsibility for their fair use.<\/span><\/span><\/h3>\n<h3><span style=\"color: #000000; font-size: 14pt;\"><span style=\"font-family: helvetica, arial, sans-serif;\">Customer acknowledges that the invested products and services are the confidential and proprietary information and property of our company and agrees to protect such products and services as confidential.\u00a0 As a further condition customer agrees it will not directly or indirectly copy, distribute, resell, lend, lease, display, teach, or show these products and\/or services to others. Exception is granted for expressed purchase to share training for a 7-module course with the entire company, organization, or team. It is assumed individuals who invest in the \u201cGeneral\u201d course is for personal use only by immediate family.<\/span><\/span><\/h3>\n<h3>\u00a0<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.9.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||21px|false|false&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#000000&#8243;]<\/p>\n<h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 12pt;\"><\/span><\/h3>\n<p><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 12pt;\"><\/span><\/p>\n<h2><span style=\"color: #000000;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Payment options for month subscriptions or <\/span><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">3-pay course <\/span><\/span><\/h2>\n<h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">By selecting the \u201cOrder Now\u201d or similar button and providing your credit card and other information for a 3-payment plan or monthly subscription displayed on the website, you agree to allow us to charge your credit card in the agreed amount on the same day\/month as your enrollment.<\/span><\/h3>\n<h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Once initial payment has been secured through our independent bank processor, you will be emailed a link to access your course or subscription and set up your personal login and password information.<\/span><\/h3>\n<h3><span style=\"color: #000000;\"><span style=\"font-family: helvetica, arial, sans-serif; font-size: 14pt;\">You acknowledge and understand that you can cancel anytime by contacting customer support and submit a cancellation request to our email, <a href=\"mailto:support@The3SecretSkillsofTopPerformers.com\"><span style=\"color: #0c71c3;\">support@The3SecretSkillsofTopPerformers.com<\/span><\/a>\u00a0<\/span><\/span><\/h3>\n<h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Payment terms for orders<\/span><\/h3>\n<h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Payment for product(s) or services ordered is due prior to shipment or provision of services. Customer can make payment by credit card, or some other prearranged method such as PayPal. You agree to pay the amount(s) due as specified on your invoice order as described, and a receipt will be emailed to the address you provided.<\/span><\/h3>\n<h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 12pt;\">State sales taxes\u00a0 \u00a0will be added in the state where the physical product order is placed and NOT drop shipped. Sales tax is included for courses and downloadable products.<\/span><\/h3>\n<h2><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Cancellation policy\u2026<\/span><\/h2>\n<h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 12pt;\">With any 30-day warranty or monthly subscription you may cancel without providing a reason by emailing your name and product\/program\/subscription name and date of monthly billing to <a style=\"color: #000000;\" href=\"mailto:support@The3SecretSkillsofTopPerformers.com\">support@The3SecretSkillsofTopPerformers.com<\/a><\/span><\/h3>\n<h2><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Shipping &amp; delivery charges<\/span><\/h2>\n<h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Unless free shipping is stated in the product description, your total cost for purchase of any product will include shipping and handling charges shown on the invoice\/receipt emailed back to the address you provided on your order.<\/span><\/h3>\n<h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Occasionally, products like books and DVDs are subject to production schedules of print-on-demand companies we use. But typically orders placed are shipped out in 2-3 business days. F.O.B. San Diego or from our fulfillment center NW of Chicago.<\/span><\/h3>\n<h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 12pt;\"><em>For domestic orders in the continental U.S.<\/em>, we use USPS and sometimes UPS and minimally insure delivery for the standard $50. Our standard practice is to ship via the media rate for approximately $4-5.00 depending on the weight and dimensions and take 7-10 business days for delivery. We will not ship to any A.P.O address overseas typically used by service members. There will be an option to select the USPS 2-day mailer envelope for currently $7.60 but subject to moderate price increases.<\/span><\/h3>\n<h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 12pt;\"><em>For International orders outside of the continental U.S<\/em><em>.<\/em>, the standard rate is upwards of $25 added to your invoice\/receipt. We suggest all foreign addresses be verified before placing an order. It is possible foreign postal authorities may quarantine packages for up to 10-14 days upon inspection, and we have no control over their policies.<\/span><\/h3>\n<h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Every effort is made to create informative products that can be downloaded for immediate use and avoid costly shipping charges and delays.<\/span><br \/><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 12pt;\">If there is a problem with your download, call us at customer service 1-858-886-9820 or email us support@The3SecretSkillsofTopPerformers.com.\u00a0<\/span><\/h3>\n<h2><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 12pt;\">Returns<\/span><\/h2>\n<h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 12pt;\">If your shipping container is damaged and results in damages to the interior contents, then your claim must be made with the shipper.\u00a0 You must get a RGA # by contacting our San Diego office 1-858-886-9820 or <a style=\"color: #000000;\" href=\"mailto:drpete@The3SecretSkillsofTopPerformers.com\">drpete@The3SecretSkillsofTopPerformers.com<\/a><\/span><\/h3>\n<h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 12pt;\">No physical product(s) may be refunded until the items are returned. Place the returns goods authorization # on the return address label on the outside of the carton. On the duplicate papers inside the return carton also include your name, address, city, state, zip, and telephone number. Also please state the nature of the problem with the damaged contents.<\/span><\/h3>\n<h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 12pt;\">It is your responsibility to pay for return shipping. We require all physical product(s) be returned so we can assess the kind of defect and improve our quality control. We also reserve the right to replace any defective product(s) at no further expense to the investor.<\/span><\/h3>\n<h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 12pt;\">DO NOT CALL OUR FULFILLMENT CENTER<\/span><\/h3>\n<h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 12pt;\">For all our d\/b\/a outlet websites we provide accurate and ample descriptions of our products and services. Therefore, we do not allow returns for products unless they are damaged in shipment or through our duplicating processes.\u00a0 We do not endorse, warrant, or guarantee any products or services offered on any third-party site. We are not a party to, and do not monitor, any transaction between users and third-party joint venture or affiliate providers of our products or services.<\/span><\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>TERMS &amp; CONDITIONS We want everyone who visits the The 3 Secret Skills of Top Performers website to feel welcome and find the experience rewarding, going above and beyond the The Public Sector Bodies Accessibility Regulations 2018. What Are We Doing? To help us make the The 3 Secret Skills of Top Performers website a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<h1><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 18pt;\"><strong>TERMS & CONDITIONS <\/strong><\/span><\/h1><h2><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Limitation of liability<\/strong><\/span><\/h2><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Under any circumstance will we or any of our joint venture providers or affiliates be liable for any special or consequential damages that result from the content or inappropriate use of materials on this website, or any products or services. For any event, the total liability to you by us or any of our partners or affiliates for damages, losses, and causes of action shall not exceed the amount paid by you to us, if any, for accessing the site.<\/span><\/h3><h2><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Product listings<\/strong><\/span><\/h2><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">All our products and services are clearly marked in the shopping cart.<\/span><\/h3><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">We strive for accuracy in all item descriptions, photographs, samples, detailed specifications, pricing, links, and any other product-related information contained or referenced on our website. Due to human error and other factors, we cannot guarantee that all item descriptions, photographs, references, detailed specifications, pricing, links, and any other product-related information listed is entirely accurate, complete, or current, nor can we assume responsibility for these errors.<\/span><\/h3><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical, or other error, we reserve the right to refuse and\/or cancel any order for said product and immediately amend, correct and\/or remove the inaccurate information. Additionally, all hyperlinks to other websites we provide as resources to customers looking for additional information and\/or professional opinion we do not assume responsibility for the claims and\/or representations made on these or any other websites.<\/span><\/h3><h2><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Links<\/strong><\/span><\/h2><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">These Terms and Conditions apply only to this website, and not to the sites of any other companies or organizations, including those to which this website may link. We are not responsible for the availability of any other site to which this website links. We do not endorse or take responsibility for the contents, advertising, products, or other materials made available through any other website. Under no circumstances will we be held responsible or liable, directly, or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, goods, or services available on any other site. You should direct any concerns to that website administrator or webmaster.<\/span><\/h3><h2><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Restricted limited use and confidentiality terms<\/strong><\/span><\/h2><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Customer represents and warrants that he or she is at least 18 years old. If not, then only a legal guardian such as a parent may invest in any offered product(s) or services and assume all responsibility for their fair use.<\/span><\/h3><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Customer acknowledges that the invested products and services are the confidential and proprietary information and property of our company and agrees to protect such products and services as confidential.\u00a0 As a further condition customer agrees it will not directly or indirectly copy, distribute, resell, lend, lease, display, teach, or show these products and\/or services to others. Exception is granted for expressed purchase to share training for a 7-module course with the entire company, organization, or team. It is assumed individuals who invest in the \u201cGeneral\u201d course is for personal use only by immediate family.<\/span><\/h3><h2><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Payment options for month subscriptions or 3-pay course <\/strong><\/span><\/h2><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">By selecting the \u201cOrder Now\u201d or similar button and providing your credit care and other information for a 3-payment plan or monthly subscription displayed on the website, you agree to allow us to charge your credit card in the agreed amount on the same day\/month as your enrollment.<\/span><\/h3><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Once initial payment has been secured through our independent bank processor, you will be emailed a link to access your course or subscription and set up your personal login and password information.<\/span><\/h3><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">You acknowledge and understand that you can cancel anytime by contacting customer support and submit a cancellation request to our email, <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"mailto:support@The3SecretSkillsofTopPerformers.com\">support@The3SecretSkillsofTopPerformers.com<\/a>\u00a0\u00a0<\/span><\/span><\/h3><h2><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Payment terms for orders <\/strong><\/span><\/h2><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Payment for product(s) or services ordered is due prior to shipment or provision of services. Customer can make payment by credit card, or some other prearranged method such as PayPal. You agree to pay the amount(s) due as specified on your invoice order as described, and a receipt will be emailed to the address you provided.<\/span><\/h3><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>State sales taxes<\/strong>\u00a0 \u00a0will be added in the state where the physical product order is placed and NOT drop shipped. Sales tax is included for courses and downloadable products.<\/span><\/h3><h2><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Cancellation policy<\/strong>\u2026<\/span><\/h2><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">with any 30-day warranty or monthly subscription you may cancel without providing a reason by emailing your name and product\/program\/subscription name and date of monthly billing to <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"mailto:support@The3SecretSkillsofTopPerformers.com\">support@The3SecretSkillsofTopPerformers.com<\/a><\/span><\/span><\/h3><h2><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Shipping & delivery charges<\/strong><\/span><\/h2><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Unless free shipping is stated in the product description, your total cost for purchase of any product will include shipping and handling charges shown on the invoice\/receipt emailed back to the address you provided on your order.<\/span><\/h3><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Occasionally, products like books and DVDs are subject to production schedules of print-on-demand companies we use. But typically orders placed are shipped out in 2-3 business days. F.O.B. San Diego or from our fulfillment center NW of Chicago.<\/span><\/h3><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>For domestic orders in the continental U.S.,<\/strong> we use USPS and sometimes UPS and minimally insure delivery for the standard $50. Our standard practice is to ship via the media rate for approximately $4-5.00 depending on the weight and dimensions and take 7-10 business days for delivery. We will not ship to any A.P.O address overseas typically used by service members. There will be an option to select the USPS 2-day mailer envelope for currently $7.60 but subject to moderate price increases.<\/span><\/h3><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>For International orders outside of the continental U.S., <\/strong>the standard rate is upwards of $25 added to your invoice\/receipt. We suggest all foreign addresses be verified before placing an order. It is possible foreign postal authorities may quarantine packages for up to 10-14 days upon inspection, and we have no control over their policies.<\/span><\/h3><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">Every effort is made to create informative products that can be downloaded for immediate use and avoid costly shipping charges and delays.<\/span><br \/><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">If there is a problem with your download, call us at customer service 1-858-886-9820 or email us <span style=\"color: #3366ff;\">support@The3SecretSkillsofTopPerformers.com.<\/span>\u00a0<\/span><\/h3><h2><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>Returns<\/strong><\/span><\/h2><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">If your shipping container is damaged and results in damages to the interior contents, then your claim must be made with the shipper.\u00a0 You must get a RGA # by contacting our San Diego office 1-858-886-9820 or <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"mailto:drpete@The3SecretSkillsofTopPerformers.com\">drpete@The3SecretSkillsofTopPerformers.com<\/a><\/span><\/span><\/h3><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">No physical product(s) may be refunded until the items are returned. Place the returns goods authorization # on the return address label on the outside of the carton. On the duplicate papers inside the return carton also include your name, address, city, state, zip, and telephone number. Also please state the nature of the problem with the damaged contents.<\/span><\/h3><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">It is your responsibility to pay for return shipping. We require all physical product(s) be returned so we can assess the kind of defect and improve our quality control. We also reserve the right to replace any defective product(s) at no further expense to the investor.<\/span><\/h3><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\"><strong>DO NOT CALL OUR FULFILLMENT CENTER<\/strong><\/span><\/h3><h3><span style=\"color: #000000; font-family: helvetica, arial, sans-serif; font-size: 14pt;\">For all our d\/b\/a outlet websites we provide accurate and ample descriptions of our products and services. Therefore, we do not allow returns for products unless they are damaged in shipment or through our duplicating processes.\u00a0 We do not endorse, warrant, or guarantee any products or services offered on any third-party site. 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